Resubscribe to a Cancelled Subscription

If you’ve found yourself in a situation where you’ve allowed your subscription to cancel due to non-payment, thought you weren't going to need it, or whatever the case may have been. It's easy to resubscribe to a previously canceled subscription. In this article, we will explain how.

Order Management Dashboard

You must be signed in to your user account. After you've signed in. Go to your Order Management screen by clicking on your name as depicted below. Thence, click on "Order Management" this will land you on the Order Management Dashboard.

Subscriptions Tab

  1. To resubscribe to your subscription, head to the Subscriptions Tab, located within your Order Management Dashboard. 
  2. After you click on the Subscriptions Tab. You will be directed to a new screen where you can manually initiate your renewal. You need to select the correct subscription, then pay the subscription renewal fee.
  3. You want to be sure that you’re selecting the correct subscription to renew. More information can be obtained about each subscription that you see listed by clicking on the view button.
  4. Once inside the subscription details screen, click on the resubscribe button. After clicking on the resubscribe button. You’ll be prompted to update your billing details and enter your payment method.
  5. The last step is to submit your order. Once you’ve submitted your renewal order, you’ll receive a couple of confirmation emails notifying you that the renewal order has been processed.

Resubscribe to Canceled Subscription

You may see a button that says “resubscribe” or “reactivate” depending on when you canceled your subscription

Cancellation Timeline

  • Depending on when you actually canceled your subscription. You may see either an option to “resubscribe” or to “reactivate.” When you cancel a subscription prior to its renewal, said subscription continues to be active. 
  • However, it goes into a “Pending Cancellation” status. This means that you can still fully use your subscription up to the day it is originally supposed to renew. 
  • If you are inside of this cancelation period and wish not to cancel your subscription. Simply click on the button that says “reactivate.” 

If you have requested the immediate cancelation of your subscription by our support team or have passed the renewal date of your subscription and it has been hard-canceled. Simply click on the “resubscribe” button.

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