Using our Support System
FlightCog does NOT presently offer Customer Service or Product Support by telephone. We do, however, offer limited pre-sales support between the hours of Monday through Friday 10 AM to 4 PM, Eastern Time. We handle all Customer Service and Product Support inquiries directly on our website using our support system.
Support Availability
We do not advertise "support hours" because we do not keep "support hours." However, we very closely monitor our support system during Daylight hours (ET). For general inquiries, we normally reply within a few hours. However, for more critical support issues, we typically reply more rapidly. Our support team is a mix of both pilots and normal people.
Our Support Team is comprised of a mix of both pilots and normal people (non-pilots). All of whom are highly experienced and qualified to help you as quickly as possible.
Located at the bottom right corner of your screen, click on the "Help Beacon." Clicking on the beacon icon will provide you direct access to our Help Docs site, which contains support articles on many important topics. If you don't see an article that answers your question, simply send us a direct message by using the Help Beacon.
When a Support Request is sent to us. The request is instantly delivered to the correct support staff member. This ensures that you reach someone who can actually help you with your query.
Typically, inquiries sent between the hours of 10-4 PM Eastern Time, Monday – Friday are normally answered within a few hours. However, sometimes we do get busy and it may take some extra time. So, please be patient.
Once you land at our Help Docs Site, you’ll have the opportunity to navigate the site to see if you can find the answer to your support inquiry. If you still cannot find the answer you’re looking for, simply send us a message. Each page you land on within our Support Site will offer you the opportunity to submit a support inquiry. Just click Help Beacon in the lower right corner of your screen.
